At EduBro, we are committed to providing high-quality educational services to students worldwide. We understand that sometimes circumstances may arise that require a refund. Our refund policy is designed to be clear and comprehensive, providing our clients with the necessary information to make informed decisions about our services.
Research Writing Services
If we miss the deadline for a research writing project, you are eligible to claim a refund. However, if the delay is due to reasons beyond our control (such as technical issues or unavailability of complete information from the client's side), no refund will be granted.
Additionally:
- If you cancel your order within 1 hour of placing it, you will receive a full refund.
- If you cancel your order after 1 to up to 24 hours, the refund will depend on the progress of the work, and a partial refund may be approved.
- If you cancel your order after 24 hours, no refund will be granted.
If you are not satisfied with the quality of our work, you may request a revision within 14 days of receiving the completed work. We will make the necessary changes to meet your requirements. If you are still not satisfied, you may request a refund, which will be reviewed on a case-by-case basis.
Online Tutoring and Coaching Services
We offer personalized online tutoring and coaching services to students, matching them with highly qualified tutors who have subject matter expertise and experience in engaging and inspiring students. We are committed to providing top-quality services and if you are not satisfied with the quality of our services, you may request a refund within 7 days of your first session. To request a refund, you must provide specific reasons for your dissatisfaction and any relevant documentation to support your claim. Our team will review your request and determine whether a refund is appropriate based on the circumstances. Please note that any sessions beyond the initial session will not be eligible for refund.
Online Courses
We offer a diverse range of online courses that are designed to cater to the needs of students worldwide. Our courses are developed and delivered by subject matter experts and are regularly updated to reflect the latest educational research and best practices. If you are not satisfied with the quality of our courses, you may request a refund within 7 days of enrolling in the course. To be eligible for a refund, you must provide specific reasons for your dissatisfaction and any relevant documentation to support your claim. Our team will review your request and determine whether a refund is appropriate based on the circumstances. Please note that any course materials accessed or downloaded will no longer be accessible upon a refund request being processed.
Payment Issues
In case you are charged twice for a payment through our website, you can forward your payment receipt to us for a full refund.
Please note that we do not offer refunds for delays due to communication gaps with the client or changes in requirements. All refund requests will be reviewed by our team, and we reserve the right to refuse any refund request that we determine to be inappropriate or fraudulent.
We believe that our refund policy is fair and comprehensive, and we are committed to ensuring that our clients are satisfied with our services. If you have any questions about our policy, please do not hesitate to contact us at support@edubro.world
Our Cancellation Policy
At EduBro, we reserve the right to cancel your order, if necessary, although we strive to avoid doing so. We hold all legal rights to cancel any order that a client has placed with us. Cancellation may occur under certain circumstances, including if we are unable to provide a subject expert, if the customer violates our terms and conditions, if we are unable to complete the task within the given duration, or if we encounter internal issues that prevent us from completing the documents.
We encourage you to read our Refund Policy for more information on this matter.
Refund Timeline
At EduBro, we understand that receiving a refund in a timely manner is important to our clients. We strive to process refunds promptly and efficiently. Generally, you can expect the refund to be credited to your source payment account within 5-7 working days. However, please note that in certain cases, it may take longer, up to 10-14 days, if there are any banking side issues that need to be resolved.
We make every effort to minimize any delays and ensure that the refund process is smooth. However, please understand that external factors, such as banking procedures and policies, may occasionally impact the refund timeline. Rest assured, we will diligently work to resolve any issues that may arise and keep you informed throughout the process.
We value your trust and satisfaction, and we appreciate your patience regarding the refund timeline. If you have any further questions or concerns regarding refunds or any other matter, please do not hesitate to reach out to our dedicated support team at support@edubro.world. We are here to assist you and provide the best possible service.